Delivery, timescales and shipping restrictions
Everything ships tracked and insured, signed for on arrival. Costs are shown in your basket before checkout and again on the checkout page before you are asked for anything.
Last updated 12 August 2026
United Kingdom
| Service | Cost | Timescale |
|---|---|---|
| Tracked standard, signed for | £4.95 | 2 – 3 working days after dispatch |
| Tracked next working day, signed for | £9.95 | Next working day if ordered before 13:00 |
| Orders over £120 | Free | Tracked standard, 2 – 3 working days |
Orders are dispatched within two working days. Rings that need sizing and pieces assembled to a stone selection take five to seven working days before dispatch — the product page says so on those items.
Ireland, the EU and elsewhere
| Destination | Cost | Timescale |
|---|---|---|
| Ireland | £12.95 | 3 – 5 working days |
| European Union | £15.95 | 4 – 8 working days |
| Rest of world, where we ship | £24.95 | 7 – 14 working days |
Customs, import duty and VAT outside the UK
Prices on this site include UK VAT. On orders leaving the UK, UK VAT is deducted at checkout where it applies, and the destination country’s import VAT, duty and any handling fee become payable by you on arrival. Those charges are set by the destination authority, not by us, and we cannot tell you the amount in advance. Refusing a parcel because of an unexpected import charge is treated as a return: we refund the goods but not the outbound carriage or the return carriage.
Shipping restrictions
We do not ship to any country, territory, entity or individual subject to UK, EU, US or UN trade sanctions or export controls, and we screen orders against those lists before dispatch. Where an order cannot lawfully be fulfilled we cancel it and refund it in full, and we will tell you that is the reason.
We also do not ship to PO boxes or freight-forwarding addresses, because tracked and insured jewellery has to be signed for by a named person at a physical address.
Materials we do not ship because we do not sell them
Coral, tortoiseshell and giant clam are controlled under CITES and this shop does not sell them. Elephant ivory is prohibited under the Ivory Act 2018 and this shop does not sell it. No item in our catalogue contains any material requiring a CITES export permit, so no order placed here needs one.
How it arrives
Every piece is supplied in a rigid box with a cotton pad, inside a plain outer mailer with no branding or description of the contents on the outside. A printed card ships with each order giving the gem declaration for that piece and the cleaning limits that apply to it, so the information stays with the jewellery rather than living only on a web page.
Gift packaging is available at checkout at no charge. We do not include a price on any document inside a parcel marked as a gift.
If a parcel is late, damaged or missing
- Late — contact us with the order reference. We chase the carrier and keep you informed. If a next-day service does not arrive the next working day, we refund the difference between it and the standard rate.
- Damaged — do not sign for a parcel that is visibly damaged if you can avoid it. Photograph the packaging and contact us within seven days. Everything is insured; you will not be out of pocket.
- Missing — a UK parcel is treated as lost after ten working days from dispatch, and an international one after 25. At that point we replace it or refund it in full, your choice.
Until the goods are delivered to you or to a person you have nominated, the risk stays with us. A parcel left in a safe place you specified in the delivery notes is at your risk once it has been left there.
Changing the delivery address
We can change an address before dispatch. After dispatch we cannot, because the parcel is insured to the address on the label. Contact us as quickly as you can at support@ishtarjewellery.shop or +44 7196509962.
Changed your mind after it arrives? See returns, refunds and cancellation.